What happens if the pool doesn't fill?
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Our curation model relies on collective demand to initiate the handloom process. If a specific Pool doesn't reach its required threshold within the window, we offer a complete refund or the option to transition your credit to another active curation.
How do I track my order's weaving progress?
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You will receive monthly 'Loomsheets'—digital journals featuring photos and notes directly from the workshop where your piece is being created.
Can I visit the workshop in person?
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We facilitate 'Curator Journeys' twice a year for high-level patrons. Please inquire via our concierge for upcoming dates and requirements.
What is the expected lead time for a handloom rug?
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Patience is our primary ingredient. Typically, a bespoke rug requires 12-16 weeks from the closing of the Pool to doorstep delivery.
Are the dyes natural and sustainably sourced?
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Yes. 95% of our yarns are dyed using indigo, madder root, and pomegranate rinds, strictly adhering to zero-discharge protocols.
How are the artisans compensated?
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Our 'Fair Weave' protocol ensures all artisans receive 3x the local living wage plus comprehensive health benefits for their families.
Do you ship internationally?
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We offer white-glove international shipping to over 40 countries, with all duties and taxes managed on our end for a seamless experience.
Can I cancel my Pool participation?
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Cancellations are accepted within the first 48 hours of your commitment. After this, resources are allocated and production begins.